Return Policy


We hope you love what you ordered, but just in case you don’t -- or, if the fit or style wasn’t quite right -- we are happy to offer a return. 

Simply submit your request within 15 days of purchase at After completing your request, a return label will be sent to you via email. Please print this shipping label and affix it to your return package. While PixieLane does not charge a restocking fee, initial shipping charges are non-refundable and you are responsible for the $7.00 cost of the return shipping label, which will be deducted from your refund.

Items must be returned in their original condition; unwashed, unworn and with tags attached. Items not in this condition will not be accepted. 

After PixieLane receives your returned item(s), your refund will be issued to your original form of payment.

All sale items are final and can not be returned or exchanged.

Items purchased from a PixieLane consultant must be returned or exchanged directly with your consultant.