How do I create an account?

To create a customer account, click here.

How do I reset my password?

To reset your customer account password, click here.

How do I update my account details?

Once you are logged into your customer account, select "Addresses to update your address information or "Order Details" to see your order history.


I have a question about my order

If you have a question about your order, please fill out the online contact form here.

When will I receive my order?

Orders are processed Monday - Friday with standard shipping. If your order is placed between Friday 3pm EST and Sunday 11:59pm EST, it will ship Monday or the next business day if a holiday. The warehouse has 5 business days to pack and ship an order.

Can I cancel my order?

We are only able to cancel your order if it has not been shipped yet. To cancel your order, fill out the contact form here and a team member will reply via email. Our team is only available Monday-Friday, 9am-5pm EST. If your order has already been shipping, you will have to process a return.

Shipping and Returns

Do you offer free shipping?

Free shipping applies to orders of $150+

What are shipping costs?

Shipping is a $7 flat rate and free shipping is available on order of $150 or more.

Can I return my order?

At PixieLane we want you to LOVE our Brand and LOVE our products. If you need to return an item for any reason please contact our support team here.

How do I return my order?

If you would like to return your order, please fill out the online contact form here and include your name and order number. A customer support representative will reach out to you to process the return.

Customer Support

How do I reach a customer support representative?

To contact customer support, fill our out online contact form here and a representative will reply to you via email. Our office hours are M-F, 9am-5pm.


What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day product warranty in case any issues occur with your clothing. If you choose to waive Onward shipping protection and your package is damaged or lost in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.