How do I create an account?

To create a customer account, click here.

How do I reset my password?

To reset your customer account password, click here.

How do I update my account details?

Once you are logged into your customer account, select "Addresses to update your address information or "Order Details" to see your order history.


I have a question about my order

If you have a question about your order, please fill out the online contact form here or call our customer support team at 614-863-3004.

When will I receive my order?

Orders are processed Monday - Friday with standard shipping. If your order is placed between Friday 3pm EST and Sunday 11:59pm EST, it will ship Monday or the next business day if a holiday.

Can I cancel my order?

We are only able to cancel your order if it has not been shipped yet. To cancel your order, fill out the contact form here and a team member will reply via email. Our team is only available Monday-Friday, 9am-5pm EST. If your order has already been shipping, you will have to process a return.

Shipping and Returns

Do you offer free shipping?

Free shipping applies to orders of $150+

What are shipping costs?

Shipping is a $7 flat rate and free shipping is available on order of $150 or more.

Can I return my order?

At PixieLane we want you to LOVE our Brand and LOVE our products. If you need to return an item for any reason please contact our support team here.

How do I return my order?

If you would like to return your order, please fill out the online contact form here and include your name and order number. A customer support representative will reach out to you to process the return.

Customer Support

How do I reach a customer support representative?

To contact customer support, fill our out online contact form here and a representative will reply to you via email. Our office hours are M-F, 9am-5pm.