Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. All international sales are final and cannot be returned or exchanged.

When will my order ship?

Most orders ship within 1–2 business days (24–48 hours). During big sales or holidays, it may take a little longer — but we always do our best to get your package on its way quickly!

How long will shipping take?

Delivery time depends on the shipping method you select at checkout:

  • Flat Rate: 3–7 business days
  • UPS Ground: 3–5 business days
  • UPS 3 Day Select: 3 business days
  • UPS 2nd Day Air: 2 business days

Delivery times are estimates and may vary depending on your location and carrier volume.

Do you ship on weekends?

Orders are processed Monday–Friday. UPS typically does not deliver express shipments on weekends or holidays, so weekend orders begin shipping the following business day.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

For more information, please visit our detailed Shipping Policy page for full details on processing times, carrier schedules, and lost-package procedures.

Get in touch

Have questions about your order, or a general enquiry?